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Lead System Engineer / Manager – System Engineering – Remote | SG TImezone

Full Time - Remote @ITJobs.lk posted 2 hours ago Email Job

Job Description

Location: Sri Lanka (Fully Remote)

Work Arrangement: Full-Time | 1-Year Contract

Timezone: Singapore Timezone (SGT)

Client Organization: Leading Singapore-Based IT Consulting Firm

Remuneration: Paid in SGD (Singapore Dollars)

 

About the Role

We are seeking a high-caliber Lead System Engineer / Manager – System Engineering to oversee and lead our client’s regional system support teams across Sri Lanka and Singapore. This is a 100% remote, full-time leadership position operating on Singapore hours, with compensation paid directly in SGD.

In this pivotal leadership role, you will be responsible for managing tier-1 and tier-2 support operations, driving service delivery excellence across ERP and CRM enterprise platforms, establishing robust incident management frameworks, and mentoring team members across both locations.

 

Key Responsibilities

  • Team Leadership & Governance: Manage and lead a distributed team of L1 & L2 System Support Engineers across Sri Lanka and Singapore.

  • Service Delivery Management: Oversee day-to-day helpdesk operations, ensuring SLA compliance, swift incident resolution, and high client satisfaction.

  • Technical Oversight: Act as the senior technical escalation point for complex enterprise ERP, CRM, and cloud IT infrastructure issues.

  • Process & Workflow Optimization: Establish, refine, and enforce ITIL-aligned support workflows, ticket escalation matrices, and root-cause analysis (RCA) protocols.

  • Client & Executive Liaison: Interface with regional enterprise client leads and senior management to provide service performance reports and strategic updates.

  • Talent Development: Mentor, evaluate performance, and drive skill development for the engineering team.

 

Qualifications & Key Requirements

  • Leadership Experience: 3–4+ years of proven leadership or team management experience overseeing L1/L2 Support Engineers, IT Helpdesks, or Technical Services teams.

  • Core Technical Expertise: Hands-on domain experience supporting enterprise ERP systems (e.g., SAP, NetSuite, Odoo, Dynamics) and CRM platforms (e.g., Salesforce, Hubspot, Zoho).

  • Communication & Stakeholder Management: Exceptional executive-level verbal and written English communication skills.

  • Schedule Alignment: Full commitment to working according to Singapore Timezone (SGT) operational hours.

  • Education & Setup: Degree in IT, Computer Science, or Software Engineering, supported by a reliable high-speed remote workspace setup in Sri Lanka.

 

What Is Offered

  • Attractive Executive Remuneration: Paid directly in SGD (Singapore Dollars).

  • 100% Remote Leadership Role: Work from anywhere in Sri Lanka while leading an international team.

  • High visibility role managing enterprise clients across the Asia-Pacific region.

  • 1-Year Contract with strong potential for long-term contract renewals.

 

𝑵𝒐𝒕𝒆: 𝑶𝒏𝒍𝒚 𝒔𝒉𝒐𝒓𝒕𝒍𝒊𝒔𝒕𝒆𝒅 𝒄𝒂𝒏𝒅𝒊𝒅𝒂𝒕𝒆𝒔 𝒘𝒊𝒍𝒍 𝒃𝒆 𝒄𝒐𝒏𝒕𝒂𝒄𝒕𝒆𝒅.

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