E-commerce Customer Service Executive
Full Time - Onsite @Digit Web Lanka posted 48 minutes ago in Non-IT Email JobJob Description
📢 We’re Hiring – E-commerce Customer Service Executive
Company: Digit Web Lanka
Location: Thirunelvely (Onsite)
Employment Type: Full-time
🔹 Job Responsibilities
- Handle customer inquiries related to our products via email, marketplace messaging systems, and online platforms
- Provide support for orders, returns, cancellations, refunds, and order tracking
- Respond to customer questions on platforms such as Amazon, eBay, and other e-commerce marketplaces
- Resolve customer concerns professionally and maintain high customer satisfaction
- Coordinate with internal teams (warehouse, delivery, sales, and portfolio teams)
- Maintain accurate customer records, case logs, and reports
🔹 Requirements
- Minimum 6 months – 1 year experience in Customer Service (E-commerce preferred)
- Strong English communication skills (written communication is very important)
- Basic computer knowledge and familiarity with online systems
- Ability to handle customers politely and professionally under pressure
- Good problem-solving ability and attention to detail
- Ability to handle customer communication across multiple marketplaces and regions
- Willingness to use AI tools to assist in understanding and responding in different languages when required
🔹 What We Offer
- Competitive salary
- Friendly and supportive work environment
- Career growth opportunities
- Training and skill development
📩 How to Apply
📧 jobs@digitweb-jf.com
📱 +94 764 120 908
📝 https://forms.gle/Qf4X318C6mQtzdqv8
#WeAreHiring #NowHiring #JobVacancy #CustomerServiceJobs
#EcommerceJobs #EcommerceCareers #CustomerServiceExecutive
#FullTimeJobs #OnsiteJobs #JaffnaJobs #Thirunelvely
#SriLankaJobs #DigitWebLanka #CareerOpportunity
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