IT Support Executive
Full Time - Onsite @ITJobs.lk posted 1 week ago in IT Support & Administration: Shortlist Email JobJob Description
Client: A Leading Telecommunication firm in Sri Lanka
JobĀ Location: Colombo, Sri Lanka
Job Type: Full-Time, Onsite
š The Opportunity
Are you a proactive problem-solver with a passion for ensuring smooth IT operations? Our client, a leading telecommunication giant in Sri Lanka, is seeking a motivated IT Support Executive to join their dynamic team in Colombo. This is a critical, hands-on role focused on providing excellent technical support and maintaining the operational efficiency of IT systems for a large-scale, enterprise environment.
š Key Responsibilities
As an IT Support Executive, you will be the first point of contact for all technical queries and play a vital role in maintaining high employee productivity.
- First-Line Support: Provide prompt and effective technical support (hardware, software, network) to end-users across all departments, resolving issues remotely or in person.
- System Maintenance: Install, configure, and maintain operating systems (Windows/macOS), software applications, and peripheral devices (printers, scanners, etc.).
- Network Troubleshooting: Troubleshoot basic to intermediate network connectivity issues (LAN/WLAN, VPN, TCP/IP) and escalate complex issues to the Network Administration team.
- User Management: Manage user accounts, permissions, and security groups using Active Directory and other internal systems.
- Asset Management: Assist in maintaining an accurate inventory of IT assets, including tracking and procurement of new equipment.
- Documentation: Create and update technical documentation, knowledge base articles, and incident logs for common support issues.
- Security Adherence: Ensure all endpoint devices comply with the company’s security policies, including antivirus protection and patching.
ā Requirements & Qualifications
- Education: A Bachelor’s degree/Diploma in Information Technology, Computer Science, or a related field.
- Experience: Proven experience (1-2 years minimum) in an IT Help Desk, Desktop Support, or IT Support role, preferably within a large organization.
- Technical Skills:
- Strong proficiency in troubleshooting Windows 10/11 and Microsoft Office 365 environments.
- Familiarity with Active Directory for user and group management.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, Service Now).
- Soft Skills: Excellent verbal and written communication skills (English and Sinhala/Tamil) and a strong commitment to customer service and problem resolution.
- Working Hours: Must be willing to work full-time, onsite in Colombo.
š Why Join the Telecommunication Giant?
- Impact: Work in a fast-paced environment at the heart of the national telecommunication infrastructure.
- Growth: Excellent exposure to enterprise-level systems and advanced technologies, providing significant career development opportunities.
- Culture: Be part of a highly professional, large-scale organization known for stability and innovation.
Are you ready to power the nation’s connectivity? Apply now!
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