Job Title: Junior Client Success Manager

Location: Colombo, Sri Lanka Office (Hybrid)
Company: Bridge Tech
Employment Type: Full-time

Job Overview:
The Junior Client Success Manager will own the client relationship from the start of the 14-day TalentEase AI trial through conversion to a paid account and ongoing account success. The role combines structured onboarding, proactive product adoption, commercial follow-up, accurate CRM management, and responsive client support. The successful candidate will help technical and specialist recruitment firms experience value quickly from TalentEase AI, remove barriers to usage, coordinate internal support, and build trusted relationships that improve conversion, retention, and account growth.

Key Responsibilities:
1. Accept formal client ownership in the CRM as soon as the trial link is issued and act as the client’s single point of contact
2. Launch every trial with a Day 1 welcome, login guidance, quick-start resources and a scheduled onboarding or orientation call
3. Understand each client’s recruitment workflow, active vacancies, success criteria, decision process, users and trial timeline
4. Guide clients in using core TalentEase AI workflows, including job and application management, CV processing, AI candidate matching, interview management, hiring workflow and reporting
5. Monitor product usage and engagement, identify adoption gaps and conduct structured check-ins on Days 5, 9 and 13 of the trial
6. Resolve routine questions promptly and coordinate technical issues, configuration needs and product defects with the onboarding and product teams through to closure
7. Identify blockers to conversion, demonstrate relevant value, confirm the decision timeline and prepare the client for a clear Day 14 decision
8. Partner with Sales on pricing, proposals, contracts, invoices, trial extensions and paid-account activation while maintaining clear ownership of the client experience
9. For converted clients, create an onboarding and adoption plan, maintain regular success reviews, track outcomes and support renewals and appropriate expansion opportunities
10. For declined or unresponsive trials, capture the reason, close the loop professionally and place the account into an agreed nurture or re-engagement path
11. Maintain complete and same-day CRM records, including owner, stage, activity notes, next action, decision date, risks, outcomes and follow-up reminders
12. Share recurring client feedback, product gaps, competitor insights and improvement ideas with Sales, Product and leadership.

Qualifications & Experience:
• Bachelor’s degree or diploma in Business, Marketing, Management, Information Technology, Human Resources or a related field
• One to two years of experience in customer success, account management, client onboarding, SaaS support, business development or a similar client-facing role; strong graduates with relevant internships may also be considered
• Comfort using CRM systems, online meeting tools, spreadsheets and cloud-based business software
• Experience in recruitment, staffing, HR technology, ATS platforms or B2B SaaS is an advantage
• Strong written and spoken English; additional language capability is an advantage

Skills & Attributes:
• Client-first communication, active listening, and confidence conducting onboarding and follow-up calls
• Commercial awareness and the ability to connect client outcomes with conversion, retention and growth
• Strong organisation, follow-through, time management and attention to CRM detail
• Curiosity about AI-enabled recruitment technology and the ability to explain product workflows in clear, non-technical language
• Structured problem solving, sound judgement on escalation and comfort coordinating across Sales, Onboarding, Product, Finance, and leadership
• Resilience, ownership, coachability and a proactive approach to helping clients succeed