urgent

Customer Success Specialist (APAC Region)

Full Time - Remote @ITJobs.lk posted 3 hours ago in IT Sales & Marketing Email Job

Job Description

Location: Sri Lanka (Fully Remote)

Work Arrangement: Full-Time | Flexible Hours

Target Market: APAC Region

Client Organization: Leading Singapore-Based IT Consulting Firm

Remuneration: Base Salary + Attractive Commission (Paid in SGD)

Travel Requirement: Company-sponsored regional travel within APAC when required

 

About the Role

We are seeking an ambitious, client-centric, and commercially driven Customer Success Specialist to expand our client’s reach across the APAC region. This is a 100% remote, full-time position offering flexible working hours, with compensation structured as a competitive base salary plus performance-based commission paid directly in SGD (Singapore Dollars).

In this pivotal growth role, you will be responsible for promoting, cross-selling, and expanding the footprint of enterprise ERP, CRM, and cloud IT services/products to regional enterprise clients. You will build high-trust relationships with key decision-makers, lead product demonstrations, and drive account retention and revenue growth across the APAC market.

 

Key Responsibilities

  • Account Growth & Upselling: Proactively promote and sell enterprise ERP, CRM, and IT consulting services to new and existing client accounts across the APAC region.

  • Client Relationship Management: Act as the trusted advisor for enterprise clients, ensuring high solution adoption, customer satisfaction, and long-term contract renewals.

  • Product Demonstrations & Pitching: Lead high-impact presentations and solution walkthroughs tailored to regional client business needs.

  • Commercial Negotiation: Handle contract discussions, proposal presentations, and pricing negotiations to close expansion deals.

  • Regional Engagement: Travel across the APAC region for key client meetings, technology expos, and strategic business reviews when required (fully company-sponsored).

 

Qualifications & Key Requirements

  • Experience: 3–5+ years of hands-on experience in Customer Success, Account Management, or B2B Sales/Business Development within the IT/Software sector.

  • Domain Knowledge: Strong familiarity with ERP systems (e.g., SAP, NetSuite, Odoo, Dynamics) and CRM platforms (e.g., Salesforce, Hubspot, Zoho) or enterprise cloud IT services.

  • Market Exposure: Proven track record of promoting, marketing, and selling IT solutions to international/APAC markets.

  • Skills: Exceptional presentation, strategic negotiation, and business English communication skills.

  • Mobility: Willingness to travel regionally within the APAC region on company-sponsored business trips when required.

 

What Is Offered

  • Attractive Earnings: Competitive Base Salary + Uncapped Commission paid in SGD (Singapore Dollars).

  • 100% Remote Flexibility: Flexible working hours while managing regional APAC accounts.

  • Global Travel: Fully sponsored business travel opportunities across the Asia-Pacific region.

  • High-growth career path within an expanding Singapore-based IT consulting firm.

 

𝑵𝒐𝒕𝒆: 𝑶𝒏𝒍𝒚 𝒔𝒉𝒐𝒓𝒕𝒍𝒊𝒔𝒕𝒆𝒅 𝒄𝒂𝒏𝒅𝒊𝒅𝒂𝒕𝒆𝒔 𝒘𝒊𝒍𝒍 𝒃𝒆 𝒄𝒐𝒏𝒕𝒂𝒄𝒕𝒆𝒅.

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