Lead System Engineer / Manager – System Engineering – Remote | SG TImezone
Full Time - Remote @ITJobs.lk posted 39 minutes ago Email JobJob Description
Location: Sri Lanka (Fully Remote)
Work Arrangement: Full-Time | 1-Year Contract
Timezone: Singapore Timezone (SGT)
Client Organization: Leading Singapore-Based IT Consulting Firm
Remuneration: Paid in SGD (Singapore Dollars)
About the Role
We are seeking a high-caliber Lead System Engineer / Manager – System Engineering to oversee and lead our client’s regional system support teams across Sri Lanka and Singapore. This is a 100% remote, full-time leadership position operating on Singapore hours, with compensation paid directly in SGD.
In this pivotal leadership role, you will be responsible for managing tier-1 and tier-2 support operations, driving service delivery excellence across ERP and CRM enterprise platforms, establishing robust incident management frameworks, and mentoring team members across both locations.
Key Responsibilities
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Team Leadership & Governance: Manage and lead a distributed team of L1 & L2 System Support Engineers across Sri Lanka and Singapore.
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Service Delivery Management: Oversee day-to-day helpdesk operations, ensuring SLA compliance, swift incident resolution, and high client satisfaction.
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Technical Oversight: Act as the senior technical escalation point for complex enterprise ERP, CRM, and cloud IT infrastructure issues.
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Process & Workflow Optimization: Establish, refine, and enforce ITIL-aligned support workflows, ticket escalation matrices, and root-cause analysis (RCA) protocols.
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Client & Executive Liaison: Interface with regional enterprise client leads and senior management to provide service performance reports and strategic updates.
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Talent Development: Mentor, evaluate performance, and drive skill development for the engineering team.
Qualifications & Key Requirements
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Leadership Experience: 3–4+ years of proven leadership or team management experience overseeing L1/L2 Support Engineers, IT Helpdesks, or Technical Services teams.
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Core Technical Expertise: Hands-on domain experience supporting enterprise ERP systems (e.g., SAP, NetSuite, Odoo, Dynamics) and CRM platforms (e.g., Salesforce, Hubspot, Zoho).
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Communication & Stakeholder Management: Exceptional executive-level verbal and written English communication skills.
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Schedule Alignment: Full commitment to working according to Singapore Timezone (SGT) operational hours.
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Education & Setup: Degree in IT, Computer Science, or Software Engineering, supported by a reliable high-speed remote workspace setup in Sri Lanka.
What Is Offered
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Attractive Executive Remuneration: Paid directly in SGD (Singapore Dollars).
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100% Remote Leadership Role: Work from anywhere in Sri Lanka while leading an international team.
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High visibility role managing enterprise clients across the Asia-Pacific region.
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1-Year Contract with strong potential for long-term contract renewals.
𝑵𝒐𝒕𝒆: 𝑶𝒏𝒍𝒚 𝒔𝒉𝒐𝒓𝒕𝒍𝒊𝒔𝒕𝒆𝒅 𝒄𝒂𝒏𝒅𝒊𝒅𝒂𝒕𝒆𝒔 𝒘𝒊𝒍𝒍 𝒃𝒆 𝒄𝒐𝒏𝒕𝒂𝒄𝒕𝒆𝒅.