Location: Remote (Sri Lanka)

Schedule: Sri Lanka Business Hours (Flexible AU/Local Overlap)

Engagement Type: Full-Time Remote (With Monthly In-Person Meeting in Colombo)

Category: IT & Software / Infrastructure & Support

About the Role

We are seeking a dedicated and skilled System Support Engineer (L1 & L2) to join a premier local BPO. This is a full-time remote opportunity that requires providing technical troubleshooting, system maintenance, and user support for local operations while attending mandatory monthly strategy and alignment meetings at the client’s office in Colombo.

Key Responsibilities

• Technical Support & Maintenance: Provide first and second-line (L1 & L2) technical support, diagnose issues, and maintain IT infrastructure, endpoints, and user accounts.

• Incident & Ticket Management: Resolve hardware, software, network, and application issues efficiently while escalating complex cases to higher-tier engineering teams.

• Documentation & Reporting: Document troubleshooting steps, IT assets, and support resolutions clearly to optimize BPO operations.

• On-Site Alignment: Attend scheduled monthly in-person strategy and operational meetings at the Colombo office.

Candidate Requirements

• Experience: Minimum 2 years of hands-on experience in a similar IT support, helpdesk, or system engineering role.

• Communication: Excellent verbal and written English communication skills for effective user and stakeholder interaction.

• Technical Expertise: Strong troubleshooting capability across Windows/Linux environments, networks, and enterprise applications.

• Work Setup: Ability to work independently in a remote setup with a reliable internet connection and a productive home office environment.

Compensation & Engagement Model

• Stable Employment: Full-time role offering a competitive market-aligned monthly remuneration package.

• Flexible Work Environment: Enjoy 100% remote work flexibility with minimum on-site travel (once a month in Colombo).

• Career Growth: Exposure to dynamic BPO infrastructure and modern IT operational practices.

𝑵𝒐𝒕𝒆: 𝑶𝒏𝒍𝒚 𝒔𝒉𝒐𝒓𝒕𝒍𝒊𝒔𝒕𝒆𝒅 𝒄𝒂𝒏𝒅𝒊𝒅𝒂𝒕𝒆𝒔 𝒘𝒊𝒍𝒍 𝒃𝒆 𝒄𝒐𝒏𝒕𝒂𝒄𝒕𝒆𝒅.