System Engineer (L1 & L2 Support) – Remote from Sri Lanka | SG Timezone
Full Time - Remote @ITJobs.lk posted 4 hours ago in IT Support & Administration: Email JobJob Description
Location: Sri Lanka
Work Arrangement: Full-Time | Remote | 1-Year Contract
Timezone: Singapore Timezone (SGT)
Client Organization: Leading Singapore-Based IT Consulting Firm
Remuneration: Paid in SGD (Singapore Dollars)
About the Role
We are seeking a proactive, technically skilled, and detail-oriented System Engineer (L1 & L2 Support) to join a premier Singapore-based IT consulting firm. This is a 100% remote, full-time, 1-year contract position operating on Singapore hours, with compensation paid directly in SGD.
In this role, you will be responsible for delivering tier-1 and tier-2 technical support for enterprise IT products and services, with a strong focus on ERP and CRM solutions. You will interact directly with regional enterprise clients, troubleshooting system issues, handling ticket escalations, and ensuring high system availability.
Key Responsibilities
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Provide day-to-day L1 and L2 technical support for enterprise ERP, CRM, and cloud IT products/services.
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Log, diagnose, prioritize, and resolve incident tickets within agreed Service Level Agreements (SLAs).
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Troubleshoot system bugs, integration issues, user access permissions, and data workflows.
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Escalate complex L3 issues to senior engineering or product teams with clear diagnostic notes.
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Maintain comprehensive technical documentation, knowledge base articles, and incident reports.
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Communicate effectively with Singaporean and regional client stakeholders to provide clear, timely updates.
Qualifications & Key Requirements
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Experience: 2–3+ years of hands-on experience in L1 & L2 system support, IT helpdesk, or technical consulting.
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Core Expertise: Proven background supporting ERP (e.g., SAP, NetSuite, Odoo, Dynamics) and/or CRM (e.g., Salesforce, Hubspot, Zoho) enterprise platforms.
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Communication: Exceptional verbal and written English communication skills (essential for direct regional client interaction).
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Schedule Flexibility: Willingness and discipline to work full-time according to Singapore Timezone (SGT) hours.
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Work Setup: Reliable remote work infrastructure in Sri Lanka (high-speed internet, power backup, quiet environment).
What Is Offered
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Attractive Compensation: Paid directly in SGD (Singapore Dollars).
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100% Remote Flexibility: Work comfortably from anywhere in Sri Lanka.
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Global exposure working with international enterprise clients and modern cloud environments.
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1-Year Contract with potential for ongoing extensions based on performance.
𝑵𝒐𝒕𝒆: 𝑶𝒏𝒍𝒚 𝒔𝒉𝒐𝒓𝒕𝒍𝒊𝒔𝒕𝒆𝒅 𝒄𝒂𝒏𝒅𝒊𝒅𝒂𝒕𝒆𝒔 𝒘𝒊𝒍𝒍 𝒃𝒆 𝒄𝒐𝒏𝒕𝒂𝒄𝒕𝒆𝒅.